退款政策

Returns & Refund Policy
Thank you for shopping at [Your Store Name]. We take pride in our craftsmanship and want you to be satisfied with your purchase. Please read our policy below regarding returns and refunds.
1. Customized Products
Policy: Final Sale – No Returns or Exchanges.
• Definition: Any item that has been personalized, made-to-order, or modified according to your specific instructions (e.g., custom engravings, photos, specific dimensions, or color selections).
• Reasoning: Because these items are uniquely made for you, they cannot be restocked or resold.
• Issues & Damages: If your custom order arrives damaged, defective, or with a manufacturing error (e.g., wrong spelling compared to your order), please contact us at [Your Email Address] within [48/72] hours of delivery with clear photos of the item. We will arrange a free replacement or a full refund for qualifying errors.

2. Standard (Non-Custom) Products
Policy: 14-Day Return Window.
• Eligibility: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging with all tags attached.
• Return Period: You must initiate the return within 14 days of the delivery date.
• Return Shipping: Unless the item is defective, customers are responsible for the return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.


To start a return, you can contact us at guoyifan0902@gmail.com. Please note that returns will need to be sent to the following address: Room 101, Building 4, No. 36 XinzhouZhongJie, Lincun, Tangxia Town, Dongguan City, Guangdong Province, China

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at guoyifan0902@gmail.com.